Job Description

About the Company

Meissner Commercial Real Estate Services is an outstanding company specializing in real estate management. Based in San Diego, we are known for surpassing expectations and offering proactive, personalized services to clients across California. Our team of professionals excels in the commercial real estate sector and is always committed to achieving success. We are currently looking for exceptional candidates who thrive in a fast-paced setting and recognize the importance of supporting commercial properties. If you join us, you will be part of an exhilarating journey with a dynamic team that is dedicated to providing excellent service to our clients.

About the Role

Position Title: Senior Real Estate Manager

Reports To: Senior Portfolio Manager

Oversee the day-to-day operations of the assigned portfolio as a player/coach. Senior Real Estate Managers have contact with tenants and private contractors serving the property and may have contact with certain property owners. Key areas of responsibility include customer relations, property operations, construction management, lease and contract administration, and financial management and analysis.

Responsibilities

OPERATIONS:

• Manage day-to-day operations, vendors, and maintenance of assigned properties.
• As a primary tenant/Board Member contact - enforce leases/governing documents and ensure tenants’/association members’ service requests are being responded to quickly and efficiently.
• Oversee contracted vendors and property staff to ensure they are meeting the terms of the contract and scope of work on behalf of the client. Handle any service issues and ensure service meets quality standards.
• Regularly and proactively conduct property inspections as required by the Management Agreement and requested by the Senior Portfolio Manager, and carry out all appropriate actions, including taking necessary steps to ensure all spaces such as vacancies and common areas are always tour ready.
• Responsible for knowing and understanding the terms and requirements of each management contract and the underlying job cost under their supervision. Work within the hours provided by the management fee.
• As applicable: coordinate with property leasing brokers regarding upcoming vacancies, showings, etc.
• As applicable - Work with the assigned Project Manager on oversight of property and tenant construction projects. Ensure contracted projects adhere to building rules, regulations, and specifications. Oversee all Building Capital and Major Repair projects. If no Project Manager is available, manage the major property and construction projects.
• Track special provisions and construction management work and bills promptly.
• Develop and maintain day-to-day relations with tenant/association members and vendor contacts. Professionally interface and resolve issues as reported by tenants and service providers in a timely manner and escalate issues as appropriate.
• Develop written communications to tenants/association members for lease/governing document compliance and rent collection assessments. Be familiar with all pertinent property information for assigned buildings including leases, management agreements, associations, and listing agreements.
• Associations: Responsible for knowing and understanding governing documents.
• Work with the Senior Portfolio Manager to enforce the terms and conditions of leases/governing documents.
• As applicable: Ensure (tenant) customer moves are coordinated, including scheduling a meet and greet, access, signage, and other elements. Ensure all move-out and restoration requirements are enforced.
• Responding to property after-hour calls and emergencies, 24 hours per day, 7 days per week, and making in advance arrangements with the supervisor if not available for after-hours calls.
• Make recommendations to the Senior Portfolio Manager regarding property issues.
• May oversee a Real Estate Manager in the day-to-day operations of their portfolio.

FINANCIALS:

• Preparation of annual operating and capital budgets following the budget guidelines.
• Review and approve tenant operating expense estimates and reconciliations.
• Review and verify all budgeted expenses. Ensure all projects are completed on time and within budget.
• As applicable: Review of tenant sales reports as required by leases
• Completion of monthly/quarterly financial reports, including accruals, classes, management narrative, budget variance report, and other reports as required.
• Daily review and approve coding on invoices for each property per the correct GL code.
• Periodically review each property’s GL to ensure all invoices have been paid and properly coded, and that tenant billbacks are being collected.
• Ensure all rent/dues and miscellaneous charges are collected timely. Make delinquency calls and follow MJ delinquency procedures if not received in a timely manner.
• Submit capital costs, leasing commissions, TI allowances, etc. for reimbursement from Lender impounds, if applicable.

OTHER:

• Exhibit the highest degree of professionalism in all aspects when interfacing with tenants, clients, and service providers. Display integrity, loyalty, confidentiality, and professionalism always with co-workers and clients as well as adhere to the company's highest standards of ethics and dress code.
• Complete all daily, monthly, and annual deliverables for the Portfolio Manager’s review as required.
• Supervising one or more employees. The actual number of employees can fluctuate at the company’s discretion.
• Assist with mentoring Property Assistant/Assistant Property Manager
• Other duties as assigned.

Leadership:

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operations for the team.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Develop and execute the company’s business strategies within your team, including understanding and working within the hours provided in the management fee.
• Provide strategic advice for improvement.
• Actively engage and develop the skills of team members.
• Be a constant learner and bring existing experience to the team.
• Prepare and implement comprehensive business plans to facilitate achievement for the team.

Performance Standards:

• Must maintain a professional appearance in accordance with company policy.
• Adhere to company policy regarding regular and punctual attendance.
• Must exhibit a high level of professional etiquette while interacting with employees, team members, outside professionals, and tenants.
• Complete duties accurately and with minor supervision.
• Must demonstrate knowledge

Target Pay Range:

$97,000.00 - $110,000.00

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