Job Description

Salesforce Admin

The Salesforce Admin is responsible for the day-to-day Salesforce administration, as well as supporting ongoing platform enhancements and 3rd party application integrations. The Salesforce Admin will work with business analysts to finalize requirements, prioritize needs, provide recommendations, and work to implement system changes and enhancements; they will lead the organization in Salesforce goals.

What you will do here:

• Configure, implement, and maintain new and existing Salesforce functionality for the desktop and mobile application, including testing and implementation.
• Provide day-to-day Salesforce Admin support by creating and maintaining user roles, profiles, permission sets, process flows, lead assignments, and org-wide security settings as needed.
• Consult with business analysts on requirements and translate to solution design specs.
• Provide Data Analysis and Data Transformation, as it relates to our Salesforce objects/fields.
• Maintain data integrity by using system metrics to track trends in usage and by completing de-duping and clean-up activities.
• Perform other job-related duties as assigned.

What you will need:

• High School diploma or GED required.
• Business Administration or Computer Science preferred.
• 2+ years of Salesforce Administrator experience required.
• Excellent client-facing written and oral communications skills required.
• Knowledge and proficiency in Sales/Service Cloud required.
• Administration experience working with User, Roles, Profile, Permissions, Flows, Page Layouts, Validation Rules, Sharing, and Security required.
• Configuration experience using the Salesforce.com point-and-click development required.
• Proficiency with Sandbox administration and deployment management with Change Sets to ensure data integrity required.
• Ability to troubleshoot system, process, and data issues required.
• Ability to work cross-functionally with all departments required.
• Must be self-motivated and work independently with minimal supervision required.
• Salesforce Financial Service Cloud and/or Not-for-profit platforms preferred.
• Salesforce CRM Analytics preferred.
• Knowledge of integration architecture as well as third-party integration tools and ETL with Salesforce.com preferred.
• Experience with gathering requirements preferred.
• Proficiency with the Salesforce.com data loader for import, update, and export activities in Salesforce.com preferred.
• Salesforce Certifications: Administrator, Advanced Administrator, or Platform Developer preferred.

Work Location: Phoenix

Work Type: Hybrid

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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