Job Description

Fulltime Position

Onsite Position

Job Summary:

The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform conafiguration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management.

Key Responsibilities:

Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets.
Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards.
Manage data quality, data loads, and duplication audits.
Work closely with business teams to gather requirements for enhancements.
Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel).
Assist in deployments, sandbox management, and testing.
Monitor platform usage, licenses, and system performance.
Provide end-user training and documentation.
Coordinate with external vendors and technical teams for break/fix and enhancements.

Required Skills & Experience:

3-6 years of Salesforce Administration experience.
Hands-on experience with configuration, flows, automation builder, and reporting.
Strong understanding of Service Cloud or Sales Cloud processes.
Experience with data tools (Data Loader, Data Import Wizard).
Good communication and stakeholder-management skills.
Salesforce Admin Certification (ADM-201) required.
Additional certifications (Advanced Admin, Platform App Builder) are a plus.

Job Tags

Full time

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